ZenGen USA | Terms & Conditions

1. Introduction

Welcome to ZenGenUSA.com, operated by ZenGen USA in Mililani, HI. By accessing this e-commerce platform for our artisan soaps, candles, and ritual tools, you agree to be bound by these Terms and Conditions. Our mission is to provide a sacred space for your rebirth, and these terms ensure a safe, transparent environment for our entire collective.

Universal Compliance: We affirm that our policies are in full alignment with the merchandise guidelines set by Google, Shopify, Meta, Pinterest, and other leading global platforms.

2. User Registration & Accounts

To engage with our portals, you must be at least 18 years of age. You are the guardian of your account security; ZenGen USA is not responsible for unauthorized actions under your credentials. Accounts are personal and non-transferable, intended to anchor your unique journey within our community.

3. Products, Services, & Ritual Tools

Every item at ZenGen USA is handcrafted. Natural variances in appearance and scent are not defects but a testament to the uniqueness of each ritual tool. Please note:

Safety: Always review ingredients for allergies and conduct patch tests.
Resale: Products are for personal use only; unauthorized resale is strictly prohibited.
Availability: We reserve the right to modify or discontinue any offering without notice.

4. Order & Payment Flow

Prices are quoted in USD. We utilize industry-standard SSL technology to ensure your financial transactions remain secure. ZenGen USA does not store your complete credit card data, relying instead on trusted third-party processors to maintain the sanctity of your financial information.

5. Shipping, Returns, & Exchanges

We aim to process most orders within 2-5 business days. You may return unused products in their original condition within 30 days of receipt. Please note that custom, personalized, or clearance items are non-refundable unless defective upon arrival.

6. Intellectual Property & License

All content—from our Phoenix imagery to our sacred descriptions—is the property of ZenGen USA. We grant you a limited, revocable license for personal use. Any reproduction or commercial exploitation without express written consent is a violation of our collective rights.

7. Dispute Resolution & Governing Law

Should a conflict arise, we commit to good-faith negotiations first. Any unresolved disputes will be settled via binding arbitration in Mililani, Hawaii, under the laws of the State of Hawaii.